Return & Refund Policy
At Perito Moreno, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
You may request a return if:
- The item is unused, unworn, and in original condition
- The item is in its original packaging
- The return request is made within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our fault)
- Items without original packaging
- Personal care or hygiene products (if applicable)
- Final sale or discounted items (if mentioned)
3. Return Process
To initiate a return:
- Email us at store@peritomoreno.in
- Provide your order number and reason for return
- Our team will guide you with the return instructions
4. Refunds
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5–10 business days
- Refund will be issued to your original payment method
5. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider (processing time may vary)
- If still not received, contact us at store@peritomoreno.in
6. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
7. Return Shipping
- Customers are responsible for return shipping costs (unless item is defective or wrong)
- Shipping charges are non-refundable
8. Damaged or Wrong Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Include photos as proof
- We will resolve the issue as quickly as possible
9. Contact Us
For any return or refund queries:
📧 Email: store@peritomoreno.in
🏬 Store Name: Perito Moreno